



When does the Mid Year Sale start?
Sydney - 19th of June 8:00 AM
London - 18th of June 11:00 PM
Paris - 18th of June 12:00 AM
New York - 18th of June 6:00 PM
Los Angeles - 18th of June 3:00 PM
Who pays for duties and taxes?
TWG covers all Duties & Taxes meaning there are no awaiting costs or surprises when you shop from us.
How long will shipping take?
We are working incredibly hard to make sure your orders are processed as quickly as possible.
Due to increased demand during this busy period, we have ensured all hands are on deck to ensure your order is dispatched as soon as possible. We will offer free standard shipping over $200 during the sale, or customers can opt for express shipping for an additional cost please see shipping terms here.
Instead of our usual dispatch time of same-day on orders placed before 1:30 PM ACST, please expect delays of 2-5 working days for your order to be dispatched during our Mid Year Sale.
Can I make changes to my order after its placed?
Our warehouse and customer service teams will be working fast, because of this,
we won't be able to edit any orders placed, take care when placing your order to make sure all details are entered correctly.
When will the Mid Year Sale end?
We haven't confirmed when our Mid Year Sale is going to end yet. If you have your eye on a particular item, we recommend buying whilst stocks last!
What is your Mid Year Sale Gift With Purchase?
This year we are so excited to have two tiers of gifts for our amazing Gang, When you spend $250 you will receive our limited edition Beaded Necklace exclusively designed by our team of creatives, valued at $79 AUD.
When you spend over $350 you'll not only receive our stunning Beaded Necklace but also our special edition Mid Year Sale Market Bag valued at $89. That is $168 worth of gifts on us!
**Please note we have limited gifts available.
Can I return my order?
All products purchased during our Mid Year Sale are treated as FINAL SALE & no refunds will be accepted. Exchanges and store credit will be discretionary.
If you need further assistance please feel free to reach out to our customer service team.