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The Wolf Gang ships Globally
All orders are shipped using various courier services across the world. We recommend providing a daytime residential or business address where someone will be available to sign between 9am-5pm, Monday – Friday. There is no redirection service therefore if no one is available to sign for your parcel it will be left at your shipping address. By accepting our terms of sale, you are giving The Wolf Gang the authority to leave the parcel at your specified address.
All orders placed before 1:30pm AEST Monday – Friday will dispatch the same day. Orders placed after this time will dispatch the following business day.
SHIPPING COST AND TIME
All international duties and customs taxes are the responsibility of the customer.
*Please note that due to the current situation with COVID-19, we are experiencing significant shipping delays on most orders. For any concerns with shipping delays on your order, please reach out to our friendly customer service staff who may be able to assist with further information from our shipping partners.*
HOW TO REQUEST A RETURN
Should you wish to make a return, please contact us at [email protected] within 7 days of receiving your order. We will then approve your return providing they meet our return conditions.
Please include your name, order # and return reason in your email to us.
Please note we do not offer traditional exchanges.
We will not hold stock while your parcel is being returned.
We do not ship exchanges before receiving the original return.
If your desired size is in stock when we receive your return, we are able to make the exchange. If your desired size is not in stock, we can issue a credit note or refund upon your returns arrival (dependant on the eligibility of your purchase).
All accepted refunds are applied to the original card or account of purchase.
Please note that card refunds may take up to 10 business days for your bank to complete. This can vary greatly between card issuers and unfortunately we are unable to influence this.
The total amount of the purchase will be refunded excluding shipping.
We do apologise for any inconvenience a faulty product may cause and will refund at our discretion for any items deemed faulty. Please note that goods that are damaged as a result of wear and tear are not considered to be faulty.
Both the cost of the item plus shipping will be refunded in the case of an approved faulty item.