SHIPPING

The Wolf Gang ships globally.

All orders are shipped using various courier services across Australia and the world. We recommend providing a daytime residential or business address where someone will be available to sign between 9am-5pm, Monday – Friday. There is no redirection service therefore if no one is available to sign for your parcel it will be left at your shipping address. By accepting our terms of sale, you are giving The Wolf Gang the authority to leave the parcel at your specified address.

We offer:

  • Free Standard delivery on Australian orders over AU$100 (2+ business days)
  • Express delivery on Australian orders AU$11 (1-3 business days)
  • Flat rate of AU$15 on all International orders (Express shipping including tracking, estimated delivery varies, international duties and customs tax are the responsibility of the customer)

All orders placed before 2:00pm AEST Monday – Friday will dispatch the same day. Orders placed after 2:00pm AEST will dispatch the following business day.

Please be advised that there may be a delay of 1-2 business days during extremely busy periods, such as sale.

 

OWNERSHIP AND RISK

By proceeding with a purchase through our online store you give The Wolf Gang authority to leave your item’s at the designated address should no-one be present to sign for it. Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address.

 

PAYMENT OPTIONS

We offer the following payment options: Visa, Mastercard, AMEX, PayPal and Afterpay.

 

EXCHANGE

Please note we do not offer traditional exchanges. Please see Return Terms.

 

FAULTY ITEMS

We do apologise for any inconvenience a faulty product may cause and will refund at our discretion for any items deemed faulty. Please note that goods that are damaged as a result of wear and tear are not considered to be faulty.

Both the cost of the item plus shipping will be refunded in the case of an approved faulty item.

 

RETURNS PROCESS

We would like to make it as easy as possible for you to make a return.

Please be advised that The Wolf Gang does not offer returns or exchanges on any sale/discounted items, or on our swimwear range. We kindly ask that you consider your items carefully before making a purchase.

Should you wish to make a return, please contact us at [email protected] within 7 days of receiving your order. We will then approve your return providing;

  • The goods are in saleable condition, in their original packaging with all tags attached
  • The goods have not been worn, damaged or washed
  • You notify us to exchange within 7 days of receipt of goods
  • The original invoice as proof of purchase is provided.

Once your return is approved, please send your unwanted garment(s) to the following address:

The Wolf Gang Returns
221 Gilbert Street
Adelaide
South Australia, 5000

Please also note returns must be sent by registered post at the cost of the sender. The Wolf Gang will not be responsible for any loss or damage of items on return shipping.

 

REFUND

All accepted refunds are applied to the original card or account of purchase.  Please note that card refunds may take up to 10 business days for your bank to complete.  This can vary greatly between card issuers and unfortunately we are unable to influence this.

The total amount of the purchase will be refunded.

 

SALE

All sale orders are non-refundable and no further discount codes apply unless otherwise stated. In the event of an issue with your sale order, we ask you contact our e-boutique staff at [email protected] with details of the issue. Please note sale stock is limited.

 

PRIVACY

The Wolf Gang is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.

The Wolf Gang uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. We use cookies to allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

 

SECURITY

When purchasing from The Wolf Gang e-boutique your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. We do not record your credit card details. If you have any questions regarding our privacy policy, please contact us.

 

$10 Flat Rate Shipping United States & Canada. $15 Rest of world. Dismiss