Terms of service
SALE TERMS AND CONDITIONS
BLACK FRIDAY SALE
Promoter. The promoter is The Wolf Gang (“we”, “us”, “our”).
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Promotion period. The Black Friday Promotion starts at 10:30am AEDT on Thursday 12th November 2026 and runs until an end date we will announce at thewolfgang.com, or until stock sells out, whichever comes first (“Promotion Period”). Orders must be placed and paid for within the Promotion Period to qualify.
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Eligibility. The promotion is available on purchases made online at thewolfgang.com during the Promotion Period.
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Discount. Eligible products are discounted by between 10% and 50% off the regular retail price. The discount varies by product and is shown on the relevant product page. Not all products are discounted at 50%.
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How the discount applies. Discounts are applied automatically and the discounted price is shown on the product page. No discount code is required. The discount applies to the product price only and does not apply to shipping, gift cards or taxes beyond GST already included in the price.
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Exclusions. The promotion does not apply to items listed on Preorder.
Excluded products will display at their full price, with no discount shown on the product page.
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No other offers. The promotion cannot be used in conjunction with any other offer, discount, promotional code, voucher, loyalty reward or price-match.
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Prior purchases. The promotion cannot be applied retrospectively to purchases made before or after the Promotion Period, and price adjustments will not be given on previous purchases.
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Stock availability. The promotion is subject to stock availability, and is valid on in-stock items only.
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Pricing errors. If a product is listed at an incorrect price due to an error, we may cancel the order and refund any amount paid in full.
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Returns and refunds. Please choose carefully, all styles purchased during the promotion are deemed FINAL SALE. We are not able to facilitate size exchanges, credit notes, or change of mind returns or refunds, unless the item is deemed faulty. When placing your order and making any purchase using a promotional discount code, or any item displaying the 'Sale' sticker, or any item with a price strike through reduction (was $, now $), you are agreeing to the above return and refund terms.
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Misuse. We may refuse or cancel any order we reasonably believe has been placed fraudulently, by resellers, or in breach of these terms.
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Changes. Except as set out in clause 2, we may amend, suspend or end the promotion where circumstances beyond our reasonable control require it, subject to applicable law. Any change will be published at thewolfgang.com and will not affect orders already confirmed.
Governing law. These terms are governed by the laws of South Australia, Australia.
PROMOTIONS/ DISCOUNT CODES
Any promotional/discount codes cannot be used in conjunction with any other offer and may be subject to exclusions. All items purchased using a discount or promotional code are considered Final Sale with no refunds accepted. This policy is confirmed during checkout and applies to all sale purchases.
The Wolf Gang reserves the right to verify any order and may, at its sole discretion, cancel orders where a promotional/discount code has been applied in contravention of these terms and conditions.
WELCOME CODE
This is a one-time coupon, valid for your first purchase with The Wolf Gang, and is available to new customers who subscribe to our mailing list. Valid on full-priced items only. Excludes sale items. Cannot be used in conjunction with any other offer or coupon. Change of mind returns will be accepted on purchases made using the welcome coupon, should your request meet our returns terms and conditions.
MYSTERY BOX PURCHASES
Please note that only a limited number of Mystery Boxes are available. All items within the Mystery Box will be selected from the chosen size range only. Items can include past season styles, sample pieces, accessories including handbags, hats, jewellery, scarfs and never before seen items. All Mystery Boxes are final sale, and they cannot be returned for refund, exchange or store credit. By completing your purchase, you agree to these terms at checkout.
CUSTOMER CARE
CUSTOMER SERVICE HOURS
Our customer service representatives work Monday to Friday, 9am to 5pm ACST. All enquiries will be answered during this time. Please allow 2 business days for a reply to any email queries lodged with eboutique@thewolfgang.com
DAMAGED OR MISSING ITEMS
We apologise for any inconvenience caused by a faulty/missing product. If you believe your item is defective or damaged/missing from your order, please get in touch with our customer service team within 24 hours of receiving your order to report the issue. Note that items damaged due to wear and tear are not considered faulty. If your claim is approved, we will send out a replacement order. If we are out of stock your order will be cancelled and refunded.
PRE-ORDERS
Please note that items marked as Pre-Order will not be dispatched until a later time, this time period will be listed on the product page. If your order contains both preordered and in-stock items, your entire order will be shipped once all items are available for dispatch
*When checking out and purchasing from a pre-order, you agree to the above terms.
COMPETITION WINNERS
If you are a lucky winner of one of our competitions (e.g. win a $1000/$500/$250 voucher), you will receive a gift card with a code to the value of your winnings. The gift card/code will be valid for 30 days from completion of the competition. No returns will be accepted on orders placed using competition winner codes, so please choose carefully! Size exchanges and return circumstances are at the discretion of our customer service team.
OWNERSHIP AND RISK
By proceeding with a purchase through our online store you give The Wolf Gang authority to leave your item’s at the designated address should no-one be present to sign for it. Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address.
PAYMENT TERMS
The Wolf Gang accepts payment by credit card (American Express, VISA and Mastercard) or PayPal, Shop Pay, G-Pay and AfterPay, using the secure services of each of these service providers. All prices listed in Australian dollars are inclusive of 10% GST. Cash is accepted at in-person warehouse sales only, and at the discretion of The Wolf Gang. We do not accept personal cheques or bank transfer.
SECURITY
When purchasing from The Wolf Gang e-boutique your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. We do not record your credit card details. If you have any questions regarding our privacy policy, please contact us.