Terms of service
AFTERPAY DAY SALE
All discounted products purchased during our Afterpay Day Sale are treated as FINAL SALE & no refunds will be accepted. This is agreed upon when checking out on our website. If you receive your item and it isn’t quite right, please reach out to our friendly customer service team who can go through your options for exchange or store credit where possible.
Please note that while New Arrivals and Mystery Boxes are not included in our 20% off promotion, they are still eligible for our Free Gifts with Purchase offer.
GIFT WITH PURCHASE
When you spend $250 you will receive our exclusively in house designed gift with purchase, valued at $115. When you spend $500 you'll receive out Sol t-Shirt and our Blanca Wave Bag Valued at $355.
*Please note if you are returning your order your Gift With Purchase MUST be included otherwise risk your refund being rejected
**Please note we have limited gifts available, these will be shipped out while stocks last.
MYSTERY BOX TERMS AND CONDITIONS
Please note that only a limited number of Mystery Boxes are available. All items within the Mystery Box will be selected from the chosen size range only. Sales of Mystery Boxes are final, and they cannot be exchanged or refunded. By completing your purchase, you agree to these terms at checkout.
PRE-ORDERS
Please note that items marked as Pre-Order will not be dispatched until a later time, this time period will be listed on the product page. If your order contains both preordered and in-stock items, your entire order will be shipped once all items are available for dispatch
*When checking out and purchasing from a pre-order, you agree to the above terms.
MARKDOWN SALE
Please choose carefully, all styles marked down, are deemed FINAL SALE. We are not able to facilitate size exchanges, credit notes, or change of mind returns or refunds, unless the item is deemed faulty.
*When checking out and making your purchase from our Sale page, you are agreeing to the above terms of sale.
CUSTOMER SERVICE HOURS
Our customer service representatives work Monday to Friday, 9am to 5pm ACST. All enquiries will be answered during this time. Please allow 2 business days for a reply to any email queries lodged with eboutique@thewolfgang.com
WELCOME CODE
This is a one-time coupon, valid for your first purchase with The Wolf Gang, and is available to new customers who subscribe to our mailing list. Valid on full-priced items only. Excludes sale items. Cannot be used in conjunction with any other offer or coupon. Change of mind returns will be accepted on purchases made using the welcome coupon, should your request meet our returns terms and conditions.
DAMAGED OR MISSING ITEMS
We apologise for any inconvenience caused by a faulty/missing product. If you believe your item is defective or damaged/missing from your order, please get in touch with our customer service team within 24 hours of receiving your order to report the issue. Note that items damaged due to wear and tear are not considered faulty. If your claim is approved, we will send out a replacement order. If we are out of stock your order will be refunded.
OWNERSHIP AND RISK
By proceeding with a purchase through our online store you give The Wolf Gang authority to leave your item’s at the designated address should no-one be present to sign for it. Ownership and risk of damage of the goods passes to you upon delivery at your specified delivery address.
PAYMENT OPTIONS
We offer the following payment options: Visa, Mastercard, AMEX, PayPal, G-Pay, Shop-Pay and Afterpay.
SECURITY
When purchasing from The Wolf Gang e-boutique your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. We do not record your credit card details. If you have any questions regarding our privacy policy, please contact us.