Returns

BLACK FRIDAY SALE:

Items on markdown sale are NOT eligible for a refund, exchange or credit note. These items are to be treated as FINAL SALE and cannot be returned. Unless deemed faulty by our Customer Service team.

We accept returns for refund, store credit or exchange within 14 days of receiving an item, so long as they meet our returns conditions. Please follow the below steps to start your return:

1_EMAIL US

Please lodge your return request within 14 days of receiving your order by emailing eboutique@thewolfgang.com

Please include:

• Your order number
• Your full name
• The item/s you wish to return
• Your reason for returning

2_RETURN APPROVED

Once your return is approved, you will receive a confirmation email with address details for you to ship to our Adelaide warehouse.

3_SHIP IT

Customers are responsible for the cost of shipping back the item when a refund is approved. We recommend using a tracking number for your return so you can monitor its progress.

Once a return is approved, you have 7 days to ship your item and provide tracking information to us.

The Wolf Gang does not take responsibility for any parcels that are lost in transit or damaged upon return.

Please note a restock fee of 10% will be deducted from your return if refund was selected. Exchanges and return for store credit does not incur a restock fee.

Please ensure your return meets the below conditions before shipping it back to us to avoid rejection.

• The goods are in saleable condition, in their original packaging with all tags attached
• The goods have not been worn, damaged or washed
• Any Gift with Purchase obtained is also returned, where required.
• You notify us to return within 14 days of receiving your order
• The original invoice as proof of purchase is provided
• The goods have been received back at our Adelaide warehouse within 7 days of your return being approved

Below items CAN be returned:

• Full priced items: Eligible for a refund, store credit or exchange if returns conditions are met.
• Welcome code/ bundle discounts: Items purchased with our Welcome Code discount or purchased using a bundle discount are eligible for a refund, store credit or exchange if returns conditions are met.
• Faulty/damaged items: Please email us at eboutique@thewolfgang.com with your order number and images of your fault for it to be assessed by our production team.

Below items CANNOT be returned:

• Sale: Items on markdown sale are NOT eligible for a refund, exchange or credit note. These items are to be treated as FINAL SALE and cannot be returned.
• Promo codes: Items purchased using discount or flash sale codes are not able to be returned for refunds.
• Earrings and swimwear: Please note due to hygiene reasons these items are unable to be returned or exchanged.

Return for refund: Returns shipping is to be paid for and organised by the customer.

Please note a restock fee of 10% will be deducted from your refund. Duties and taxes will also be deducted from your refund if you are shipping from outside Australia.

Return for exchange: FREE return shipping label is provided to the customer, with no additional costs incurred.

Returns for store credit: FREE return shipping label is provided to the customer, with no additional costs incurred.

If your order was eligible for a Gift With Purchase and you wish to return your order for a refund, please be sure to send the Gift back with your returned order. Failure to do so may result in your refund being rejected or the cost of the Gift being withheld from your return.

If you are simply exchanging your order for a product of equal or greater value, you may hold onto your Gift!

While this is rare, we apologise for any inconvenience caused by a faulty product. If you believe your item is defective or damaged, please get in touch with our customer service team within 24 hours of receiving your order to report the issue.

Note that items damaged due to reasonable wear and tear are not considered faulty.

If your claim is approved, we will send out a replacement order. If we are out of stock your order will be refunded.