Returns & Exchanges

All items purchased during our End of Season Sale are not eligible for refund or exchange, so please choose carefully.

All return requests are at the discretion of our customer service team, and if accepted, a store credit will be issued, minus a 10% restock fee.

Returns for store credit during sale promotions do not qualify for bonus store credit, and all shipping costs are to be covered by the customer.

Items that are purchased on sale markdown are not eligible for refund, exchange or store credit.

Exchange

Exchange for an alternative size, colour or style. Return shipping is complimentary, with a prepaid label emailed to you, and no fees apply.

Store Credit

Receive 110% of the purchase value as store credit, to use on a future piece whenever you choose. Return shipping is complimentary, with a prepaid label emailed to you, and no fees apply.

Refund

Receive a refund to your original payment method. Return shipping is at your expense, and a 10% restocking fee is deducted from the refund amount.

Please note that any customs duties and taxes paid on your original shipment are non-refundable and will be withheld from your refund.

We recommend an exchange or store credit: shipping is complimentary, no fees apply, and store credit is issued at 110% of the purchase value.

1. Contact us.

Within 14 days of receiving your order, email eboutique@thewolfgang.com with:

• Your order number
• Your full name
• The item(s) you wish to return
• Your preferred outcome (exchange, store credit or refund) and the reason for your return

2. Receive your approval.

We will confirm your return by email, along with the address of our Adelaide showroom. If you have chosen an exchange or store credit, your prepaid return label will be included.

3. Return your piece.

Please post your item within 7 days of approval and reply with your tracking number. Once received and assessed, your exchange, credit or refund will be processed.

SALE RETURNS POLICY

Below items CAN be returned:

• Full priced items: Eligible for a refund, store credit or exchange if returns conditions are met.
• Welcome code/ bundle discounts: Items purchased with our Welcome Code discount or purchased using a bundle discount are eligible for a refund, store credit or exchange if returns conditions are met.
• Faulty/damaged items: Please email us at eboutique@thewolfgang.com with your order number and images of your fault for it to be assessed by our production team.

Below items CANNOT be returned:

• Sale: Items on markdown sale are NOT eligible for a refund, exchange or credit note. These items are to be treated as FINAL SALE and cannot be returned.
• Promo codes: Items purchased using discount or flash sale codes are not able to be returned for refunds.
• Earrings and swimwear: Please note due to hygiene reasons these items are unable to be returned or exchanged.

Eligible for return:

• Items purchased at full price
• Items purchased with our Welcome Code

Final sale, not eligible for return:

• Items marked FINAL SALE or purchased at a sale markdown
• Items purchased with a discount or flash-sale code
• Earrings and swimwear, for hygiene reasons

End of Season Sale purchases may be returned for store credit only, with a 10% fee deducted and return shipping at your expense. These purchases are not eligible for refund or exchange.

To be accepted, your item must be returned in saleable condition:

• Unworn, unwashed and undamaged
• With all tags attached
• In its original packaging

Returns that do not meet these conditions cannot be accepted, so we kindly ask that you take care when trying on your pieces.

In the rare event that your order arrives with a fault, please accept our apologies. We will resolve it as a priority.

Email eboutique@thewolfgang.com within 24 hours of delivery, including your order number and photographs of the fault. We will arrange a replacement at no cost, or a full refund should the item be out of stock.

Please note that general wear and tear is not considered a fault.

Gift with purchase. If you are returning an order for a refund, please include the gift with your return; otherwise, the return may be declined or the value of the gift deducted from your refund. If you are exchanging for an item of equal or greater value, the gift is yours to keep.

International returns. Any duties and taxes incurred on returns shipped from outside Australia will be deducted from your refund.