Refund policy

Should your piece not be quite right, we are pleased to offer returns within 14 days of delivery. In most cases, your return is complimentary. The details are below.

Your Options

Exchange

Exchange for an alternative size, colour or style. Return shipping is complimentary, with a prepaid label emailed to you, and no fees apply.

Store Credit

Receive 110% of the purchase value as store credit, to use on a future piece whenever you choose. Return shipping is complimentary, with a prepaid label emailed to you, and no fees apply.

Refund

Receive a refund to your original payment method. Return shipping is at your expense, and a 10% restocking fee is deducted from the refund amount.

We recommend an exchange or store credit: shipping is complimentary, no fees apply, and store credit is issued at 110% of the purchase value.

How to Return

1. Contact us.
Within 14 days of receiving your order, email eboutique@thewolfgang.com with:

Your order number
Your full name
The item(s) you wish to return
Your preferred outcome (exchange, store credit or refund) and the reason for your return

2. Receive your approval.
We will confirm your return by email, along with the address of our Adelaide showroom. If you have chosen an exchange or store credit, your prepaid return label will be included.

3. Return your piece.
Please post your item within 7 days of approval and reply with your tracking number. Once received and assessed, your exchange, credit or refund will be processed.

Eligibility

Eligible for return:

Items purchased at full price
Items purchased with our Welcome Code

Final sale, not eligible for return:

Items marked FINAL SALE or purchased at a sale markdown
Items purchased with a discount or flash-sale code
Earrings and swimwear, for hygiene reasons

End of Season Sale purchases may be returned for store credit only, with a 10% fee deducted and return shipping at your expense. These purchases are not eligible for refund or exchange.

Condition of Return

To be accepted, your item must be returned in saleable condition:

Unworn, unwashed and undamaged
With all tags attached
In its original packaging

Returns that do not meet these conditions cannot be accepted, so we kindly ask that you take care when trying on your pieces.

Faulty Items

In the rare event that your order arrives with a fault, please accept our apologies. We will resolve it as a priority.

Email eboutique@thewolfgang.com within 24 hours of delivery, including your order number and photographs of the fault. We will arrange a replacement at no cost, or a full refund should the item be out of stock.

Please note that general wear and tear is not considered a fault.

Further Details

Gift with purchase. If you are returning an order for a refund, please include the gift with your return; otherwise the return may be declined or the value of the gift deducted from your refund. If you are exchanging for an item of equal or greater value, the gift is yours to keep.

International returns. Any duties and taxes incurred on returns shipped from outside Australia will be deducted from your refund.

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